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My response was awarded the designation of "most articulate". Have a read and let me know if you think there is any merit to the use of social media channels in today's business world. What about you - do you visit the Facebook pages/Google+/Twitter accounts of the businesses you patronize?
The link to the top 5 comments is here: http://www.elocal.com/content/home-expert-network/social-media-success-ideas-prevailing-experts-2915