Just returned from a golf trip to Sun Peaks Resort, near Kamloops B.C., and so far all our time since leaving home has been spent having fun. See Sandy's blog at http://canusamextravels.blogspot.com
Now it's time to get to work on the website. One of the first things we need to figure out is how to change our telephone help service. This aspect of the website hasn't been working that well as it seems every time the phone rings with a client needing help, I'm not in a good position to take the call, like driving, or visiting with someone, or I'm sleeping when the call comes in from an earlier time zone.
How it has worked before is when a call comes in, I answer it, or let it go to voicemail so that I can call the client back from a land line. Then I call back, get all the information from them, including credit card information, and then we begin timing the call when we get in to the client's question. After the call is finished, we would process payment through our other company's card terminal and transfer the funds to electrical-online.com. Now that we don't have a land line, or the other business, or a terminal now, this obviously won't work.
I'm not so sure the phone help is valuable, as many times I end up needing to create a diagram or drawing to get the question answered. I'm thinking that a timed session using chat software may be more useful and use a type of: "the electrician is in" button on the site to show when I'm online and available for a help chat. Any ideas out there? Feel free to drop me a line at email@example.com if you have a suggestion.
Until next time.
The Internet Electrician